Terms of Service

1. Agreement to Terms

Welcome to Aedan Rose! By using our service, you're agreeing to these terms. They form a contract between you (or your restaurant) and Aedan Rose, LLC.

1.1 Who Can Use Aedan Rose

To use our service, you need to:

• Be at least 18 years old
• Have authority to agree to these terms (if signing up for a business)
• Provide accurate information about your restaurant

1.2 Updates to These Terms

We may update these terms occasionally. When we make significant changes, we'll notify you by email at least 30 days in advance. Continuing to use Aedan Rose after changes means you accept the new terms.

2. AI Technology Disclaimer

2.1 Nature of AI Technology

Aedan Rose uses artificial intelligence (specifically Google Gemini AI models) to process customer conversations, make reservations, take orders, and provide information. You acknowledge that:

• AI is not perfect. Despite advances in AI technology, all AI systems can and do make mistakes, including misunderstanding customer requests, extracting incorrect information, providing inaccurate responses, or failing to complete intended actions.
• AI may hallucinate. AI systems can occasionally generate responses that seem plausible but are factually incorrect or not based on your actual menu, policies, or data.
• AI has limitations. AI cannot fully replicate human judgment, cannot handle every edge case, and may struggle with unusual requests, accents, typos, or ambiguous language.
• AI requires training. The quality of AI responses depends on the quality and completeness of your training data (menu PDFs, about documents, settings). Poor or outdated training data will result in poor AI performance.

2.2 Your Responsibility to Verify

You are solely responsible for verifying the accuracy of all AI operations. This includes but is not limited to:

• Daily Review: Checking all reservations, orders, and customer interactions processed by the AI each day
• Data Accuracy: Verifying that customer contact information, reservation details, order items, and special requests were captured correctly
• Response Quality: Monitoring AI responses to ensure they accurately represent your restaurant's menu, policies, and brand voice
• Error Correction: Promptly identifying and correcting any AI errors before they impact customers
• System Testing: Regularly testing your AI by conducting test conversations to ensure it's performing correctly

2.3 Limitation of Liability for AI Errors

Aedan Rose, LLC expressly disclaims all liability for any damages, losses, costs, or issues arising from AI errors, inaccuracies, or failures. This includes but is not limited to:

• Incorrect reservations (wrong date, time, party size, or customer information)
• Incorrect orders (wrong items, quantities, modifications, or pricing)
• Miscommunication with customers leading to lost business or complaints
• AI providing incorrect information about your menu, hours, policies, or services
• AI failing to capture or process customer requests
• Customer dissatisfaction resulting from AI interactions
• Revenue loss due to AI errors or system failures
• Any business interruption or operational issues related to AI performance

2.4 Assumption of Risk

By using Aedan Rose, you expressly assume all risks associated with using AI technology for your business operations. You acknowledge that:

• You have been warned that AI systems make errors
• You understand the importance of human oversight
• You accept responsibility for verifying AI operations
• You will not hold Aedan Rose liable for AI-related issues
• You will maintain adequate staff to oversee and verify AI operations

2.5 Indemnification for AI Issues

You agree to indemnify and hold harmless Aedan Rose, LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• AI errors affecting your customers or business
• Your failure to verify AI operations
• Your failure to maintain adequate human oversight
• Customer complaints or disputes related to AI interactions
• Any third-party claims related to AI performance

2.6 No Warranty of AI Accuracy

WE MAKE NO WARRANTY, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, RELIABILITY, OR PERFORMANCE OF OUR AI TECHNOLOGY. The AI is provided "as-is" without any guarantees of accuracy, completeness, or fitness for any particular purpose. Typical AI accuracy rates vary and are not guaranteed.

3. What Aedan Rose Does

Aedan Rose is an AI-powered assistant that helps your restaurant:

• Handle customer conversations (reservations, orders, questions)
• Manage your team with our admin dashboard
• Track analytics and performance insights
• Send email confirmations to customers
• Embed an AI widget on your website

2.1 Our Plans

We offer several subscription tiers:

• Free: 25 conversations/month, 1 location, 2 employees - $0/month
• Starter: 500 conversations/month, 2 locations, 5 employees - $28/month
• Professional: 1,500 conversations/month, 5 locations, 10 employees - $79/month
• Growth: 5,000 conversations/month, 10 locations, 15 employees - $139/month
• Business: 10,000 conversations/month, 15 locations, 25 employees - $229/month
• Enterprise: 20,000 conversations/month, 25 locations, 50 employees - $379/month

See our pricing page for full details. Save 20% with annual billing.

2.2 Online Ordering & Payment Processing

When customers place orders through Aedan Rose, here's how payments work:

• Payment Processing: All orders are processed securely through Stripe
• Restaurant Revenue: You receive 100% of the order total (minus standard Stripe processing fees of ~2.9% + $0.30)
• AI Service Fee: A 3% AI Service Fee is added to customer orders and paid to Aedan Rose
• Customer Sees: Order subtotal + AI Service Fee (3%) + any taxes/tips = Total

This fee structure means you never lose revenue to us - our AI service fee is paid by customers as a convenience fee for the AI-powered ordering experience.

2.3 Uptime

We work hard to keep Aedan Rose running smoothly. We target 99.9% uptime and will notify you at least 48 hours before any scheduled maintenance. Check status.aedanrose.ai for real-time status.

3. Your Account

3.1 Creating an Account

When you sign up, please provide accurate information about your restaurant - this helps Aedan Rose serve your customers better.

3.2 Keeping Your Account Secure

You're responsible for:

• Keeping your password secure (don't share it!)
• All activity that happens under your account
• Letting us know immediately if you notice unauthorized access

3.3 Accurate Menu Information

Aedan Rose works best when your menu information is up-to-date. Please keep your items, prices, hours, and policies current so customers get accurate information.

4. How We Use Your Data

4.1 What We Access

To provide our service, we access:

• Restaurant info: Your name, hours, location, menu, and settings
• Conversations: Customer chats, reservations, and orders
• Analytics: Performance metrics and usage patterns
• Team data: Employee accounts and activity

4.2 Why We Need This Access

We use your data to:

• Power the AI that talks to your customers
• Train and improve our AI models
• Generate your analytics and insights
• Provide customer support when you need help
• Keep the platform secure

4.3 Improving Restaurant Technology

We may use anonymized and aggregated data from all our restaurants to:

• Improve our AI for everyone
• Create industry benchmarks and insights
• Develop new features
• Publish research that helps the restaurant industry

When we do this, your restaurant's identity is never revealed. We combine data from thousands of restaurants to spot trends - like "Italian restaurants see 20% more reservations on Saturdays" - without ever identifying individual businesses.

4.4 Your Customers' Data

When customers interact with Aedan Rose on your website, we collect their information on your behalf. You should let your customers know (in your own privacy policy) that you use Aedan Rose to handle conversations.

4.5 After You Leave

If you cancel your account, we'll delete your data within 30 days. However, any anonymized insights we've already created (like aggregate trends) may continue to be used - but these never identify your restaurant.

5. Pricing & Billing

5.1 How Billing Works

• Choose monthly or annual billing (annual saves 20%)
• Payments are processed securely through Stripe
• We'll charge your card on the same day each billing cycle

5.2 Price Changes

If we change our prices, we'll give you 30 days notice. Existing customers keep their current pricing for 12 months after any increase.

5.3 Failed Payments

If a payment fails, we'll try again a few times and send you an email. If we can't collect payment within 10 days, we may need to pause your service.

5.4 Refunds

• 14-day guarantee: New customers can request a full refund within 14 days
• After 14 days: No refunds for partial months, but you can cancel anytime

5.5 Changing Plans

• Upgrading: Takes effect immediately, prorated charges apply
• Downgrading: Takes effect at your next billing cycle

6. Acceptable Use

6.1 What You Can Do

Use Aedan Rose to:

• Handle customer reservations, orders, and questions
• Manage your restaurant team
• Analyze your business performance
• Embed our widget on your website

6.2 What You Can't Do

Please don't:

• Provide false menu information or prices
• Generate fake conversations to inflate usage
• Use Aedan Rose for anything illegal
• Try to hack, reverse-engineer, or overload our systems
• Resell access to others without our permission
• Use our platform to build a competing product

Violating these rules may result in account suspension.

7. Intellectual Property

7.1 What We Own

We own the Aedan Rose platform, AI technology, branding, and documentation.

7.2 What You Own

You keep ownership of:

• Your restaurant name and branding
• Your menu content
• Customer data collected through Aedan Rose
• Any custom content you create

7.3 Using Your Content

You give us permission to display your restaurant info in the widget, process conversations, and use anonymized data to improve our service.

9. Service Guarantees & AI Accuracy

9.1 Service Provided "As-Is"

Aedan Rose is provided "as-is" and "as-available" without warranties of any kind, either express or implied. We do not warrant that:

• The service will be uninterrupted, timely, secure, or error-free
• The AI will accurately understand or process all customer requests
• Results from the service will be accurate or reliable
• Any errors in the service will be corrected

9.2 AI Accuracy Disclaimer

You acknowledge and agree that:

• AI systems inherently make mistakes - this is a fundamental limitation of the technology
• No specific accuracy rate is guaranteed or promised
• AI performance depends on many factors including training data quality, customer input clarity, and system conditions
• You must verify all AI operations and cannot rely solely on AI output for business decisions
• Human oversight is required at all times

9.3 Recommendations for Best Results

To minimize AI errors, we recommend:

• Daily verification: Review all reservations, orders, and conversations every day
• Keep data current: Ensure your menu, hours, and policies are always up-to-date
• Monitor performance: Check your AI Performance dashboard regularly
• Test regularly: Conduct test conversations to verify AI behavior
• Train thoroughly: Upload complete, accurate menu and about documents
• Report issues: Alert us to AI errors so we can improve the system

9.4 Third-Party Services

We use third-party services including Google Gemini AI, Firebase, Stripe, and others to power Aedan Rose. We are not responsible for:

• Failures or errors in third-party services
• Changes to third-party AI models that affect performance
• Outages or downtime of third-party infrastructure
• Data handling by third parties according to their own policies

10. Liability & Responsibility

10.1 Our Liability

While we stand behind our service, our legal liability is limited. If something goes wrong, our maximum liability is limited to the amount you've paid us in the past 12 months (or $100, whichever is greater).

We're not liable for indirect damages like lost profits, lost customers, or business interruption. This is standard for software services and allows us to offer Aedan Rose at accessible prices.

10.2 AI-Related Liability Exclusion

AEDAN ROSE, LLC SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING FROM AI ERRORS, INCLUDING BUT NOT LIMITED TO:

• Incorrect, incomplete, or missed reservations or orders
• Miscommunication between the AI and customers
• AI providing incorrect information about your restaurant
• Loss of customers, revenue, or business opportunities due to AI errors
• Customer complaints, disputes, or legal claims arising from AI interactions
• Any direct, indirect, incidental, special, consequential, or punitive damages

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

10.3 Your Responsibility

You agree to take responsibility for:

• How you use Aedan Rose
• The accuracy of your menu and business information
• Getting appropriate consent from your customers for data collection
• Complying with laws that apply to your restaurant
• Verifying all AI operations daily
• Maintaining adequate human oversight of AI activities
• Correcting any AI errors before they impact customers

10.4 Using AI Responsibly

AI is a powerful tool, but it requires human oversight. You understand and agree that:

• AI can and will occasionally make mistakes - this is inherent to the technology
• You must review all reservations and orders processed by the AI
• Human judgment must guide all important business decisions
• You cannot blame Aedan Rose for AI errors that you failed to catch through reasonable oversight
• Daily verification of AI operations is your responsibility, not ours

11. Cancellation

11.1 How to Cancel

You can cancel anytime:

• Go to Settings → Billing → Cancel Subscription
• Or email us at aedanroseai@gmail.com

Your service continues until the end of your current billing period.

11.2 When We Might Cancel Your Account

We may suspend or terminate accounts that:

• Violate these terms
• Have repeated payment failures
• Engage in fraudulent activity

11.3 After Cancellation

• Your widget will stop working
• You'll have 30 days to export your data
• After 30 days, we delete your data

12. Changes to Terms

We may update these terms occasionally. For significant changes, we'll:

• Email you at least 30 days before changes take effect
• Show a notification in your dashboard
• Update the "Last Updated" date above

If you don't agree with changes, you can cancel before they take effect.

13. Resolving Disputes

13.1 Let's Talk First

If you have a problem, please reach out to us first at aedanroseai@gmail.com. We want to resolve issues quickly and fairly.

13.2 Arbitration

If we can't resolve a dispute informally, we agree to settle it through binding arbitration rather than court. This is faster and less expensive for everyone.

• Arbitration will be conducted by the American Arbitration Association
• Location: Wilmington, Delaware (or video conference)
• Each party covers their own costs

13.3 Individual Basis

Disputes will be resolved individually, not as part of a class action.

13.4 Opt-Out

If you prefer court over arbitration, you can opt out by emailing us within 30 days of accepting these terms.

13.5 Governing Law

These terms are governed by Delaware law.

14. Contact Us