Restaurant AI FAQ
TL;DR
Stop sending email surveys (2-3% response rate). Collect feedback inside the same conversation guests used to book or order. Higher response rate, more representative sentiment, no separate channel to manage. Aedan Rose Enterprise tier includes a dedicated feedback inbox with sentiment tagging, NPS roll-up, and response tracking.
The problem with email surveys
2-3% response rate. Heavy survivor bias — only very happy or very angry guests respond. The middle 70% of your service stays silent, and that's where the operational improvements actually live.
In-conversation feedback
The agent re-engages in the same thread the guest used to book or order: "How was your dinner Friday?" — natural, no separate channel, higher response rate.
Each feedback item is automatically sentiment-tagged (positive / neutral / negative) so you triage by importance instead of by date.
The Enterprise feedback inbox
Dedicated dashboard with sortable filters (sentiment, period, responded yes/no, has-comment yes/no, min/max rating).
Respond + mark-as-resolved tracking. Assign to managers, log response notes.
NPS and detractor/promoter trend by period roll up automatically.
Anonymous feedback
Walk-in guests can submit feedback without an existing chat session — useful for post-visit QR codes that link to the web widget.
Read more on Aedan Rose
Try it free — no credit card
Free plan supports 25 conversations per month. Cancel anytime, no contract.
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