Restaurant AI FAQ
TL;DR
Aedan Rose handles allergies and dietary restrictions by parsing them from the guest's conversation, validating against your menu's allergen tags, flagging them prominently on the kitchen ticket and the reservation note, and escalating uncertain cases (e.g. "is this gluten-free?") rather than guessing. Allergen safety is a hard line — when in doubt, the AI defers to a human.
How it understands the request
Common phrases — "gluten-free", "no nuts", "dairy allergy", "vegan", "kosher", "halal" — are recognised directly.
Restaurant-specific dietary language ("no shellfish but mussels are OK") is handled in plain conversation and stored as a reservation note.
Where it draws the line
For severe allergies (peanut, shellfish, gluten with celiac), the agent flags the booking with a high-priority allergen alert visible to the kitchen and the host stand at check-in.
When the agent isn't sure something is safe (e.g. "is the sauce dairy-free?"), it does not guess — it captures the question and surfaces it for a staff response.
Where it lives in your operation
On the reservation: visible to host stand and floor staff at check-in.
On the order ticket: prominent allergen banner so the kitchen sees it before plating.
In the conversation log: searchable history so allergen-prone guests are recognised on repeat visits.
Read more on Aedan Rose
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