24/7 Restaurant Customer Service — Without a 24/7 Host
Many guest messages arrive after your team has gone home. Aedan Rose answers them — in plain conversation, in 100+ languages — so every booking, order, and question lands while you sleep.
Free tier, no contract, cancel anytime · Built for independent operators & multi-location groups
The real cost of this problem
Restaurants lose bookings to "ran into voicemail" more often than to bad food. Once a guest hits an unanswered phone or an offline chat, they don't leave a message — they go to the next restaurant.
The traditional answer is an outsourced answering service. Those scripts feel robotic, can't take an actual reservation, and they can't read your floor plan, your kitchen hours, or your blackout dates — so they confirm bookings you can't actually serve.
A real 24/7 concierge needs to know your operating rules cold and speak the guest's language. That's exactly what the multi-agent AI does.
How Aedan Rose solves it
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1
Always on, always informed
The agent runs on your web channels around the clock. It reads your real floor plan, capacity rules, kitchen hours, blackout dates, menu, and policies — so anything it tells a guest is operationally correct.
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2
Handles the long tail of guest questions
Hours, menus, allergens, parking, gift cards, kid-friendly seating, dress code, private rooms, accessibility — all answered from your real configuration. Anything it can't answer escalates with the conversation transcript so staff can follow up in the morning.
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3
Routes to the right action automatically
A reservation request books a table. An order request takes the order. A question gets an answer. The agent recognises intent and routes without making the guest pick a button.
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4
You see every conversation in the dashboard
Real-time conversation view in the admin dashboard (Professional+) shows every active and recent conversation, the path the guest took, and the outcome — so you can audit, learn, and refine policies.
What you get out of the box
- Always-on AI concierge across your web channels
- Plain-conversation reservations, orders, and Q&A
- 100+ languages with automatic detection per turn
- Reads your real floor plan, kitchen hours, and policies before answering
- Conversation transcripts available in the admin dashboard
- Customer Behavior Analytics (Professional+) so you see which questions guests ask most
- Customer Feedback inbox (Enterprise) for post-visit follow-ups
Every capability above is shipped, in production, and used by operators today. See our pricing page for which plan tier unlocks which feature.
See what the AI books and answers overnight tonight
Frequently asked questions
Does it work in languages other than English?
Yes. It uses Google Gemini, which natively understands 100+ languages. A guest who messages in Spanish gets answered in Spanish — no per-restaurant translation setup.
Can it escalate to a human?
Yes. If a question goes beyond what the agent should answer (e.g. a complaint, a private event request), the conversation is held with a clear escalation flag in the dashboard so a manager can follow up.
What about phone calls?
Voice / phone AI is not yet supported. We will not claim a feature we haven't shipped. The agent handles conversational text channels — web chat, widget, and direct integrations.
Does it remember the guest across visits?
Yes, via the per-restaurant memory layer (semantic + episodic memory tied to phone number or guest ID). Repeat guests get personalised conversations without you setting up a CRM.
Can I review what it told a guest?
Yes. Every conversation is logged in the dashboard with full transcripts, so you can verify it stayed on policy and refine if needed.
Want to be a launch partner?
We're early. Most of the restaurants on the platform are still in launch mode — we'd rather earn proof than fake it. If you'd be willing to be featured in a case study as Aedan Rose pays back in real numbers, we'd love to talk. Email help@aedanrose.ai.
Ready to fix this for your restaurant?
Free plan supports 25 conversations per month — plenty to test the agent against your real reservations and orders. No credit card. Cancel anytime.